Just call 800 600 000 in the Czech Republic or +420 236 090 002 abroad. You are entitled to this service for two years free of charge under the Mobility Guarantee for a new car (this may be extended to a lifetime guarantee). For in-stock and fleet cars, assistance is available as part of the ŠKODA Mobility Plus package.

The round-the-clock assistance service is here for you in any situations that could endanger you on the road.

• Flat tyre
• Misfuelling
• Flat battery
• Lack of fuel, oil, coolant or AdBlue
• Broken or lost car key
• Keys locked in the car
• Damage to wiring by animals
• Help with a problem over the phone

If problems with your car cannot be fixed on the spot, we have alternative solutions ready.

• Roadside and towing service if your car breaks down
• Towing service if your car is in an accident
• Replacement car
• Alternative transport (train, coach, taxi, etc.)
• Overnight accommodation for you and those in the car with you
• Storage of the car in a safe place outside the service centre’s opening hours
• Car repatriation