How to call for help?

Your Škoda car, equipped with the eCall (Emergency Call), can automatically contact the emergency centre and send information about your location, direction of travel, number of people in the car and severity of the accident. You can also trigger it manually by pushing the SOS button. An operator stays in touch until the rescue services arrive. Of course, you can allways call 122 from your phone.

Pressing the Breakdown Call button on the roof module connects you to a Roadside Assistance Call Centre. The car also automatically sends data about its position and condition to the call centre so that you can quickly resolve the issue with the operator or have your car towed. You can also reach the assistance via MyŠkoda app or calling +420 236 090 002.

Wherever you are, if you have any queries about your Škoda vehicle, just press the Info Call button to contact the Customer Care Call Centre. Our operators are ready to help you at any time. Also in this case, you can find relevant information in the MyŠkoda app and you can contact our Infoline via phone +420 236 090 002 or e-mail

Škoda Assistance

Call 800 600 000 (+420 236 090 002)

As part of the Škoda Mobility Guarantee services, the non-stop 24/7 assistance service is available for you in case of:

  • Flat tyre 
  • Flat battery
  • Misfuelling, lack of fuel, oil, coolant or AdBlue
  • Broken, lost or locked car key
  • Damage to wiring by animals
  • Roadside and towing service
  • Car replacement or alternative transport (train, coach, taxi, etc.)
  • Overnight accommodation for you and those in the car with you
  • Safe car storage or car repatriation
  • Help with a problem over the phone

What next? Need repair?

Leave all repair-related worries to an authorised Škoda Service Centre. All formalities are handled for you by a post-accident repair specialist. You can be sure that the repairs will be perfect and free of safety risk, with a guaranteed duration for all warranties.

Visit nearest Škoda Partner

Haven't got insurance yet?

Choose from our insurance or pre-paid service offers.

Better safe than sorry

Škoda Genuine Accessories

Reflective Safety Vest

Warning Triangle

Tow Rope

First-aid kit