What should the customer do if they cannot authenticate at the station?
1. Check in your Powerpass application to see whether you have an active subscription and that you have an RFID card paired and set as default for charging.
2. To add an RFID card: My Powerpass Cards → Select + at the top right of screen → Input the card code from the back of your RFID card into the prompt in the application.
3. To select an RFID card as your default for charging: My Powerpass Cards → Swipe to select the desired RFID card → set card as default for charging
4. If your subscription is active and your RFID card is successfully paired and activated, contact customer support. Contacts can be found on the RFID card or in the app.
Can I log in on multiple devices?
Yes, it is possible to log in to multiple devices with one account.
What should the customer do if they cannot see the charging history?
If a closed charging session does not appear immediately, it is still being processed between the CPO and MSP provider. Please wait until the next day. If the most recent charging session still does not appear, contact customer support. Contact details can be found on the RFID card or in the app.