• Improved financial and operational performance.
• Higher sales, improved loyalty and retention.
• Reduction of weak points and higher utilization of market potential.
• More effective and productive workforce, improved workflow.
• Better synergies between sales and aftersales.
• Attraction of new and existing customers.
• 2011 – 2013: ŠKODA Service Coaching (26 markets, 880 dealers, 8 modules)
• 2014: ŠKODA Coaching: Holistic Sales + After Sales
• 2016: Field Force + CI Coaching
• 2017: Managing People Performance, Dealer Principal Programme
• 2020: ŠKODA Business Excellence (3 pilot countries)
Market adaptation
Network analysis
Dealer selection
KPIs and processes
Benchmarking
Identify potentials
Onsite coaching
Measures
Action plan
Review
Sustainability
Ongoing support
• Serves as guidance for on-site analysis.
• Identifies readily observable strengths and weaknesses.
• First impression of dealership performance and presence.
• Detailed analysis of dealership performance status before visit.
• In-person analysis of dealership.
• Observation of showroom and personnel engagements.
• Interviews with employees and management.
• Aggregate results of off-site and on-site analysis.
• Accurate identification of strengths and areas for improvement.
• Selection of appropriate coaching modules to improve performance.
• Tailor-made selection for a dealer.
• Covering all selected business areas.
• Supported by automotive professionals.
• Definition of working steps towards performance improvement.
• Serves as guideline for improvement process.
• For each focus area defines: action needed, responsibility, due date, KPIs, and fulfillment criteria.
• Off-site check and in-person visit to dealership.
• Check of performance against action plan.
• Amendment of actions to be taken if necessary.
STAFF
Development team
Roll-out team
Master coaches
KNOW-HOW
Network & dealer analysis tools
Customizable coaching content
Implementation proces
STAFF
Designated ŠC project manager
Qualified national ŠČ coaches
KNOW-HOW
Market specifics
Localization needs
Individual potential analyzed
Coaching based on specific potential conducted