What is Powerpass?
Powerpass is a public charging solution for Škoda customers, enabling them to charge anywhere in our network with a single card and app.
Is Powerpass also available for a PHEV?
Of course – it can be used for all electrified Škoda cars.
Where can I charge my car in public?
With Powerpass, you can charge your car at more than 600,000 charging stations across Europe. Use the MyŠkoda app, Powerpass Map inCar application or our web map to find suitable charging stations.
What types of charging can I get with Powerpass?
Powerpass provides access to all types of public charging, whether AC and DC. With the Charge Faster charging plan, you also get special conditions at our Selected Partner Network.
Is Powerpass available in my country?
You can see the list of available countries when entering the Powerpass section in the MyŠkoda app, for the first time. In case of further questions please reach out to our customer care or your dealer.
The card is contract-based, so there is 1 card per account. Does that mean the app, too, can only be downloaded to one device, or can I use it on more than one phone/tablet?
You can log in to your account from multiple devices.
How and in what form is the Mobility Service Provider (MSP) contract between Elli and customers signed?
There is no physical contract to be signed. Instead, the contract is finalised digitally via customer registration. You are required to accept the Terms of Service as part of the registration process.
How do I pair my Škoda iV Charger?
You can pair your Škoda iV Charger in the MyŠkoda app. In the Powerpass section this is available under "Wallboxes". Once you are the in wallbox menu, you can manage all your home chargers.
What should I do if authentication at a station doesn’t work?
Check your MyŠkoda app to see whether you have an active subscription and that you have an RFID card paired and set as the default for charging. If the app doesn't work, use the RFID card to authenticate and charge. If this is a recurring problem, contact customer support using the contact details on the RIFD card or in the app.
What should I do if authentication with my RFID card doesn’t work?
Make sure the charging stations supports RFID cards, you can check this in the charging station details of MyŠkoda or Powerpass Map (inCar application). Otherwise, contact the charging station’s customer support line (you’ll find the details on the charging station).
What should I do if the station doesn’t charge?
If the station is unresponsive or does not supply electricity, contact the customer support line using the details provided at the charging station.
What should I do if I can’t see my charging history?
A completed charging session may not appear immediately. This means it is still being processed between the Charge Point Operator (CPO) and Mobility Service Provider (MSP). Please wait until the next day, and if the most recent charging session still doesn’t appear, contact customer support using the contact details on the RIFD card or in the app.
What payment methods can I use to pay for a Powerpass subscription?
You can use common payment methods to subscribe to our Powerpass charging plans. VISA, Mastercard and PayPal.
Where can I find my home charging history and how can I export it?
You can find your home charging history in the MyŠkoda app. In the Powerpass section this is available under "Charging history". Make sure to switch to home charging and select the export button at the top right of the screen.
Where can I find my public charging history and can I export it?
You can find your public charging history in the MyŠkoda app, but you cannot make exports of public charging history. In the Powerpass section this is available under "Charging history". Make sure to switch to public charging.
Where can I find my Powerpass invoices and can I export them?
You can find your Powerpass invoices in the MyŠkoda app. In the Powerpass section this is available under "Invoices". Each Powerpass invoice is also sent to your e-mail address.
Can I share my Powerpass card with another person?
Yes, the Powerpass card is tied to you as user, not to your enrolled vehicle.
Can I have two active subscriptions (each for a different car) on a single account?
No, you can only have 1 active Powerpass subscription per Škoda ID, due to the fact that Powerpass is a user-based service and is not connected to car enrolment.
What is an Elli voucher and how can I redeem it?
You can received an Elli voucher from Škoda. This comes in physical form or digital. On both forms, you will find a code, which you can enter in the MyŠkoda app. After pairing your voucher code, the given amount of money will be used to paid for your upcoming charging sessions. The voucher feature is found in the Powerpass section of MyŠkoda app.
What steps do I need to take to access Powerpass?
Find the Powerpass section in the MyŠkoda app (under settings). Enter your country of residence and accept any necessary terms and conditions. Then you are free to use our Powerpass features.
How do I cancel my Powerpass subscription?
You can cancel your Powerpass subscription automatic renewal in the MyŠkoda app. In the Powerpass section this is available under "Charging plan". At the bottom on the Charging plan screen you can disable the renewal of your monthly subscription. This will cancel your subscription at the end of the month. You can also request immediate cancellation using the cancel form, which will re-direct you to a Powerpass customer care request form.
What information does Powerpass store about me?
All personal data processed by the Powerpass service can be found in the Privacy Policy of Powerpass. This can be found in the Powerpass section under "Legal notice".
Why has the standalone Powerpass application stopped working?
We have moved all the Powerpass features of the app to the MyŠkoda app to provide more convenience when managing your Škoda electric vehicle and charging needs.
Where can I find Powerpass now?
Powerpass is found in the MyŠkoda app. Once you login with your Škoda ID, you can find the setting menu in the bottom right of the MyŠkoda app. Here you will see the Powerpass section marked with the Powerpass icon.
Do I need to create a new account or manually transfer my old account when Powerpass moves into MyŠkoda?
No transfer is required by our customers. The customers only need to find the Powerpass section in the MyŠkoda app (under settings) and confirm login to the Powerpass services.
Will I keep my charging history, invoices, payment details, Powerpass subscription, Powerpass card, and other information when Powerpass moves into MyŠkoda?
Yes, everything is automatically transferred to the MyŠkoda app.
Why can I not change my payment method? When will I be able to change it?
You can change your payment method in the MyŠkoda app, we are only not currently capable of enabling multiple payment options at once. We are working to enable this again in 2024.
Do I need to activate Plug and Charge again when Powerpass migrates into MyŠkoda if I have already activated it before?
No, you do not.
Why can I not pair my card via QR code? When will i be to able to do it?
This will become available after summer 2024.
Will there be a period where both the standalone app and Powerpass in MyŠkoda work at the same time?
No, once the migration has happened, we will inform all Škoda customers about the switch. After that, the Powerpass app will be disabled.
Which Charging plans are offered by Powerpass?
You can choose from three plans – Charge Free, Simply Charge, and Charge Faster. Find out which is the best plan for you.
What does the Charge Free plan cover?
This is our basic charging plan. It lets you charge without any monthly fee. If you travel longer distances, you should consider either the Simply Charge or the Charge Faster charging plan, as these offer better pricing for charging.
What does the Charge Faster plan cover?
This plan is suitable if you travel longer distances and want to charge for cheapest rates. You pay a monthly fee, but that then gives you lower prices than the Charge Free and Simply Charge plans for AC, DC and, especially, our Selected Partner Network.
Does the plan include any of the actual charging, or is it only a fixed access fee?
A charging plan provides you with access to charging stations throughout Europe. The charging itself is not included in the charging plan. The energy used to charge your car is paid for separately, based on actual consumption.
How is the price displayed to customers?
You will be shown the price in the charging station details of the MyŠkoda app or Powerpass Map (inCar app).
How will I be charged?
At the beginning of each new month, you receive an invoice detailing all your charging sessions from the previous month.
What should I do if I can’t see my invoices?
If you don’t receive an invoice by the 5th day of the month, make sure that noreply@powerpass.notifications.elli.eco is enabled in your mailing list. If it is, and the invoice remains unavailable, contact customer support. The contact details can be found on your RFID card or in the app.
What is the Powerpass payment frequency?
Monthly.
How many cards can be registered for 1 vehicle (at VW it is only 1 card per vehicle)? What happens when other members of my family use the car (is it best to keep the card in the car at all times)?
There can only be one card per contract. This means that, if your family wants to use multiple cards, you need to sign the corresponding number of contracts. Although the aggregators don’t allow for multiple cards per contract at the present time, the app that allows you to authenticate sessions remotely without using a physical card.
How can I get a Powerpass card?
In the MyŠkoda app, when choosing a plan. Also, we send you two Powerpass cards with your home Škoda iV Charger.
Is the card necessary? Can’t I just use the app for authentication?
Yes, you need the card, as many charging points are not yet able to communicate with the app.
How do I activate my RFID card?
After you receive your card, you need to pair it with your account in your MyŠkoda app in order to activate it.
Is the card connected to the electric vehicle?
No, it is connected to your user account and stays with you.
How do I get an RFID card?
The card will be posted directly to your delivery address.
Can the card be blocked to prevent misuse, for example, if I lose it?
If you lose or misplace your RFID card, it can be blocked from the MyŠkoda application. Under the “Charging Cards” section in the Powerpass menu, select the card you want to block. When you select a card, you will have the option to deactivate the card.
How can I get a new card if I lose the original one?
You can request a new card from the MyŠkoda app. Under the “Charging Cards” section in the Powerpass menu, you will find the option to order a new card at the bottom of the page.
Can I use my MSP (Mobility Service Provider) card with a wallbox?
Yes, you can.
Is Powerpass available in a business version for companies, like a CCS card?
No, Powerpass is for retail customers only.
How long will it take to receive my card?
5 to 7 working days.
Can I use Powerpass without the card, for example by using NFC technology on my phone? Is that an option while I am waiting for a physical card?
Powerpass does not support NFC technology. We recommend that you always keep your RFID card on you.
Do I need to pay anything to receive my Powerpass RFID card?
No, your first Powerpass card is provided free of charge. When ordering replacement cards, this depends on the specification of your request.