What is Powerpass?
Powerpass is a public charging solution for Škoda customers, enabling them to charge anywhere in our network with a single card and app.
Is Powerpass also available for a PHEV?
Of course – it can be used for all electrified Škoda cars.
Where can I charge my car in public?
With Powerpass, you can charge your car at more than 850,000 charging points across Europe. Use the MyŠkoda app, the Powerpass Map inCar application or our web map to find suitable charging stations.
What charging options are available with Powerpass?
Powerpass provides access to all types of public charging, whether AC and DC. With the Charge Faster charging plan, you also get special conditions at our Selected Partner Network.
Is Powerpass available in my country?
You can see the list of available countries when entering the Powerpass section in the MyŠkoda app, for the first time. In case of further questions please reach out to our customer care or your dealer.
The card is contract-based, so there is 1 card per account. Does that mean the app, too, can only be downloaded to one device, or can I use it on more than one phone/tablet?
You can log in to your account from multiple devices.
How and in what form is the Mobility Service Provider (MSP) contract between Elli and customers signed?
There is no physical contract to be signed. Instead, the contract is finalised digitally via customer registration. You are required to accept the Terms of Service as part of the registration process.
How do I pair my Škoda Charger?
You can pair your Škoda Charger in the MyŠkoda app. In the Powerpass section this is available under "Wallboxes". Once you are the in wallbox menu, you can manage all your home chargers.
What should I do if authentication at a station doesn’t work?
Check your MyŠkoda app to see whether you have an active subscription and that you have an RFID card paired and set as the default for charging. If the app doesn't work, use the RFID card to authenticate and charge. If this is a recurring problem, contact customer support using the contact details on the RIFD card or in the app.
What should I do if authentication with my RFID card doesn’t work?
Make sure the charging stations supports RFID cards, you can check this in the charging station details of MyŠkoda or Powerpass Map (inCar application). Otherwise, contact the charging station’s customer support line (you’ll find the details on the charging station).
What should I do if the station doesn’t charge?
If the station is unresponsive or does not supply electricity, contact the customer support line using the details provided at the charging station.
What should I do if I can’t see my charging history?
A completed charging session may not appear immediately. This means it is still being processed between the Charge Point Operator (CPO) and Mobility Service Provider (MSP). Please wait until the next day, and if the most recent charging session still doesn’t appear, contact customer support using the contact details on the RIFD card or in the app.
What payment methods can I use to pay for a Powerpass subscription?
You can use common payment methods to subscribe to our Powerpass charging plans. VISA, Mastercard and PayPal.
Where can I find my home charging history and how can I export it?
You can find your home charging history in the MyŠkoda app. In the Powerpass section this is available under "Charging history". Make sure to switch to home charging and select the export button at the top right of the screen.
Where can I find my public charging history and can I export it?
You can find your public charging history in the MyŠkoda app, but you cannot make exports of public charging history. In the Powerpass section this is available under "Charging history". Make sure to switch to public charging.
Where can I find my Powerpass invoices and can I export them?
You can find your Powerpass invoices in the MyŠkoda app. In the Powerpass section this is available under "Invoices". Each Powerpass invoice is also sent to your e-mail address.
How can I choose or change my payment method?
When you subscribe to Powerpass, you’ll be prompted to set a valid payment method during the sign-up process. If you want to change it later, simply open the MyŠkoda app, go to your Profile, select Powerpass, then tap on Payment Methods. From there, you can easily update to a different payment option.
Can I have two active subscriptions (each for a different car) on a single account?
No, you can only have 1 active Powerpass subscription per Škoda ID, due to the fact that Powerpass is a user-based service and is not connected to car enrolment.
What is an Elli voucher and how can I redeem it?
An Elli voucher is a credit you can use for charging sessions. If you've received one, either in physical or digital form, and would like to redeem it, go to the Powerpass section of the MyŠkoda app and click on "Vouchers." Simply enter the code, and the voucher’s value will be applied to your upcoming charging sessions.
How do I get started with Powerpass?
After logging into the MyŠkoda app with your Škoda ID, go to the "Profile" menu in the bottom right corner. There, you'll find the Powerpass section. Open it, and you'll be guided through the registration process.
What is the Powerpass Portal?
The Powerpass Portal is a web application that offers some of the functionalities available in the MyŠkoda mobile app, including registration and plan management features. The app is currently available in the Czech Republic, Denmark, France, Germany, Ireland, Italy, Luxembourg, Spain and United Kingdom, with plans for expansion to more countries.
How do I cancel my Powerpass subscription?
You can cancel your Powerpass subscription automatic renewal in the MyŠkoda app. In the Powerpass section this is available under "Charging plan". At the bottom on the Charging plan screen you can disable the renewal of your monthly subscription. This will cancel your subscription at the end of the month. You can also request immediate cancellation using the cancel form, which will re-direct you to a Powerpass customer care request form.
What information does Powerpass store about me?
All personal data processed by the Powerpass service can be found in the Privacy Policy of Powerpass. This can be found in the Powerpass section under "Legal notice".
Why has the standalone Powerpass application stopped working?
We have moved all the Powerpass features of the app to the MyŠkoda app to provide more convenience when managing your Škoda electric vehicle and charging needs.
Which Charging plans are offered by Powerpass?
Powerpass offers four charging plans to suit different needs: Charge Basic, Ionity Charge Boost, Ionity Charge Ultra, and Charge Premium. Explore Powerpass plans to see which one best suits your needs.
What does the Charge Basic plan cover?
Charge Basic is our entry-level plan with no monthly subscription fee. It offers flexible pricing, meaning charging costs may vary throughout the day and across different charging stations. This plan is ideal for drivers who only charge occasionally and prefer not to commit to a subscription.
What does the Ionity Charge Boost plan cover?
Ionity Charge Boost includes all the benefits of the Charge Basic plan, such as flexible pricing across Powerpass stations, and adds competitive fixed pricing specifically at Ionity stations. It comes with a monthly fee and is ideal for drivers who value fast charging and want more predictable pricing at Ionity chargers.
What does the Ionity Charge Ultra plan cover?
Ionity Charge Ultra offers the same features as Ionity Charge Boost — fixed prices at Ionity stations and flexible pricing at other Powerpass stations — but with even lower Ionity rates per charging session. It comes with a higher monthly fee than Ionity Charge Boost and is well-suited for drivers who use Ionity fast charging frequently and want to benefit from even more competitive pricing.
What does the Charge Premium plan cover?
Charge Premium is our top-tier plan. It offers fixed pricing at all Powerpass stations, including special rates within the Selected Partner Network*. It comes with a higher monthly fee compared to the other plans and is ideal for drivers who charge frequently and value predictable pricing across a broad and reliable charging network.
*Currently includes Ionity, Ewiva, Audi charging hub, Zunder, and Aral pulse.
Does the plan include any of the actual charging, or is it only a fixed access fee?
A charging plan provides you with access to charging stations throughout Europe. The charging itself is not included in the charging plan. The energy used to charge your car is paid for separately, based on actual consumption and the pricing terms of your selected plan.
How is the price displayed to customers?
You will be shown the price in the charging station details of the MyŠkoda app or Powerpass Map (inCar app).
When and how will I be charged?
There are two types of payments:
1. Charging sessions - Billed after each session is completed.
2. Monthly subscription fee (if applicable) - Billed within the first three working days of the following month.
In both cases, the amount will be automatically charged via your stored payment method (e.g. credit card) once the invoice is generated.
What should I do if I can’t see my invoices?
Please keep in mind:
• Subscription fees of a given month should be invoiced within the first three working days of the following month
• Charging sessions are usually invoiced soon after the session is completed. However, in rare cases, invoicing can take up to 3 months due to delays in data transmission from charging station operators.
If this time has passed and your invoice is still not available, please contact customer support. You can find the contact details on your RFID card or in the MyŠkoda app.
I see my invoices on the app, but I’m not receiving them by email – what should I do?
Make sure that noreply@powerpass.notifications.elli.eco is not blocked or filtered in your email settings. If everything is set correctly and you still don't receive the emails, please contact customer support.
How can I get a Powerpass card?
You can order a Powerpass card directly in the MyŠkoda app during the Powerpass registration process. The card will then be posted directly to your chosen delivery address. If somehow you skipped this step during registration, don’t worry — you can order one later. Just go to the Powerpass menu, select Charging Cards, and you’ll find the option to order a new card at the bottom of the page. Additionally, if you’ve purchased a Škoda Charger for home use, you’ll receive two Powerpass cards included with it.
Can I register multiple Powerpass cards for one vehicle? What if other members of my family also use the car?
Each Powerpass contract is limited to one card. This means that, if your family wants to use multiple cards, you need to sign the corresponding number of contracts.
Is the card necessary? Can’t I just use the app for authentication?
Powerpass supports three authentication methods: the card, the MyŠkoda app, and Plug & Charge. However, not all charging stations support all methods, so we recommend keeping your Powerpass card with you to ensure smooth access wherever you charge.
How do I activate my RFID card?
After you receive your card, you need to pair it with your account in your MyŠkoda app in order to activate it.
Is the card connected to the electric vehicle?
No, it is connected to your user account and stays with you.
Can the card be blocked to prevent misuse, for example, if I lose it?
If you lose or misplace your RFID card, it can be blocked from the MyŠkoda application. Under the “Charging Cards” section in the Powerpass menu, select the card you want to block. When you select a card, you will have the option to deactivate the card.
How can I get a new card if I lose the original one?
You can request a new card from the MyŠkoda app. Under the “Charging Cards” section in the Powerpass menu, you will find the option to order a new card at the bottom of the page.
Can I use my MSP (Mobility Service Provider) card with a wallbox?
Yes, you can.
Is Powerpass available in a business version for companies, like a CCS card?
No, Powerpass is for retail customers only.
How long will it take to receive my card?
5 to 7 working days.
Can I use Powerpass without the card, for example by using NFC technology on my phone? Is that an option while I am waiting for a physical card?
Powerpass does not support NFC technology. We recommend that you always keep your RFID card on you.
Do I need to pay anything to receive my Powerpass RFID card?
No, your first Powerpass card is provided free of charge. When ordering replacement cards, this depends on the specification of your request.
Can I share my Powerpass card with another person?
No, your Powerpass card is linked to you as a user, not to your vehicle, and is intended for personal use only. If someone else needs access to charging services, we recommend they create their own Powerpass account.
Usage rights
The Customer is granted a non-exclusive, non-transferable and non-sublicensable right to use the Powerpass Charging Service in accordance with these Terms of Use. The Customer is not entitled to provide third parties with access to the Powerpass Charging Service via the App, the RFID card, or the Plug and Charge functionality. Use is territorially limited to the European Union, Switzerland, the UK and Norway.
Customer's responsibilities
The Powerpass Charging Charging Service is intended for individual use only. The Service is strictly limited to the charging of electric vehicles, and any other use of the Service for whatsoever purpose is expressly prohibited. Customers are required to use the Powerpass Charging Charging Service strictly for personal, non-commercial purposes. Sharing accounts with others is prohibited. We reserve the right to exclude customers from the charging service if they violate these terms.