Vehicle check per video is a transparent and most convenient option to support your decision.
Wherever you are and whatever you do, our service advisor can use a video to inform you about the technical condition of your vehicle and suggest the most appropriate solution.
You can decide at your convenience.
In today’s digital era, over 80% of our customers stay permanently online and you are used to communicating through your smartphone throughout the day. You may not always have enough time for a personal dialogue during vehicle reception; you may even consider a vehicle check to be a time-consuming and tiring chore. You want to be kept updated and stay informed about your vehicle. You demand that your workshop visit requires minimum effort and is as transparent as possible.
FLEXIBLE - TRANSPARENT - MOBILE - DIGITAL
This service gives you nearly “as good as being there” experience. A personalized video recording with detailed information will reach you on any device promptly, via text message or e-mail. You can thus decide online what to add to the work order and what not.
OPEN -> VIEW -> CHOOSE -> ORDER
When you hand over your car to the workshop, you can choose how you want to be reached – whether via a text message or e-mail. The service advisor will send you needed information along with video sequences via the agreed communication channel.
Once you receive a link, you can view videos from the comfort of your home, café or office. Repair needs are clearly explained and documented and your service advisor has added price information.
You can view the videos at your convenience and decide which items are to be repaired at once and which are to be left for later.
Send the confirmed order back to the service advisor. At the same time, no further explanations and providing consent over the phone are needed. Up to 93% of all customers open the message and either confirm or reject the order extension within five minutes from receiving the message with the link.
Transparent and understandable explanation
Traceability of repair needs and costs
Enough time to make a decision at your convenience
Feeling good and trust in your workshop
Find out more about ŠKODA after-sales services and products