ŠKODA Connect - Alexa Skill

Terms of Use

ŠKODA Connect services are also accessible via Amazon Alexa, i.e. cloud-based voice service available on devices from Amazon Digital Services LLC and/or their affiliates (“Amazon”) and third-party device manufacturers (“Alexa-enabled device”, such as the Amazon Echo), using specific Skill developed for ŠKODA AUTO (the “Skill”).

These Terms of Use (the “ToU”) are an agreement (the “Agreement”) between you and ŠKODA AUTO a. s. (“ŠKODA AUTO”, or “us”, or “we”). The ToU govern your use of the ŠKODA Connect services on Alexa-enabled devices, i.e. the ”Skill”. This agreement applies in addition to any other policy contract or agreement that you may have with ŠKODA AUTO.

Before using the Skill, please review these ToU, as well as the ŠKODA AUTO Privacy Policy. If you do not agree to this Agreement in its entirety, then you may not use the Skill.

1. Requirements

To use the Skill, you must (1) be a ŠKODA Connect customer; (2) have an active ŠKODA Connect account that must be connected to the Skill; (3) be over the age of 18; (4) have an Alexa-enabled device, (5) have an internet connection, and (6) have an active Amazon account. Using the skill also requires that (1) the ŠKODA Connect services (Care Connect) in your ŠKODA vehicle are activated; (2) Privacy mode is not turned on; (3) your ŠKODA vehicle is able to go online (connectable).

If any of these requirements do not apply to you, do not use the Skill. By using the Skill on the Alexa-enabled device, you agree to the ToU, separate terms and conditions of the Alexa-enabled device and also to the Amazon’s Alexa Terms of Use as amended. These should be read in conjunction with the ŠKODA AUTO Privacy Policy and Amazon Privacy Notice as amended. You shall not use the Skill via Amazon Alexa if you do not agree to all these above mentioned terms and conditions of ŠKODA AUTO and Amazon.

In order to use the Skill you will need to download the Skill via a smartphone application (the “Amazon Alexa App”). ŠKODA AUTO accepts no liability for any damage to your or any other person’s computer or device relating to or resulting from using the Skill or downloading the App.

2. Using the Skill

The Skill allows you to receive information from and access to ŠKODA Connect by using your Alexa-enabled device. Using the Skill consists of you speaking commands and questions aloud to your Alexa-enabled device, and then receiving responses from us through your Alexa-enabled device. When you use the Skill, Alexa relays your queries to ŠKODA Connect, retrieves requested information and presents it to you. Any questions and commands given via Alexa will be treated as authorised by you. Any response Alexa provides will be given as authorised by you to do so. The services of Alexa are performed and controlled by Amazon, who, in order to provide and improve their services, may record and keep data on your interactions with Alexa and/or the Skill. By accepting this Agreement, you understand and agree that Amazon may perform said actions in order to provide and improve their services. For more information, please consult the relevant terms and conditions of Alexa, Alexa-enabled devices and Amazon.

3. Third party security

Depending on the security settings of your Alexa-enabled device, it may be possible for you to allow other users’ access to the Skill. By allowing other users to access and/or use the Skill, you assume all liability and responsibility for how the Skill and/or any information obtained from the Skill are accessed and/or used. ŠKODA AUTO will not be liable for any use of the Skill by users you have (or have not) authorized to have access to Alexa and to the Skill.

4. Consent to use of data

By using the Skill you declare you are aware and agree that the relevant data are provided to Amazon for the purpose of providing ŠKODA Connect via Amazon Alexa. When asking Amazon Alexa for information, it will be retrieving this information for you and you agree to Amazon performing this. Amazon may also record your interactions with the Skill or with Amazon Alexa and shall handle the personal data concerned in accordance with its Privacy Notice and other relevant legal documents, which you have already confirmed when creating your Amazon Account.

5. Accuracy

ŠKODA AUTO does not design or manufacture Alexa and/or your Alexa-enabled device and has no control over them. It is possible that Alexa may not hear you properly, may misinterpret what you say, or may say something to you that is different from the information that ŠKODA AUTO provided to Alexa in response to your question. ŠKODA AUTO therefore accepts no responsibility for any damage, loss, liabilities or injury incurred or suffered by you or by third parties as a result of using the Skill, including as a result of ŠKODA AUTO providing inaccurate, untimely, incomplete or erroneous information.

6. Additional costs

ŠKODA AUTO shall not be responsible for any costs associated with using the Skill including the purchase and use of an Alexa-enabled device or the internet connection.

7. Changes and Amendments

ŠKODA AUTO reserves the right to modify or discontinue the Skill at any time without prior notice. The number and range of services offered via Amazon Alexa may change over time and depend on Amazon's current offer and availability. ŠKODA AUTO provides you solely with access to information.

ŠKODA AUTO reserves the right to amend these ToU in a way deemed reasonable for you. Any amendments to these ToU shall only be effective for you if you have received an email notifying you of these amendments at least two (2) weeks before they are due to take effect. The amendments shall become part of these ToU provided that you have not submitted a written objection within one (1) week of receiving the notification and provided that your notification from ŠKODA AUTO contains explicit information regarding the consequences of the amendment. Should you object to the amendments in good time, the amendments shall not be effective for you. In this case, ŠKODA AUTO shall be entitled to terminate the contract regarding the use of ŠKODA Connect with notice of one (1) month.

8. Termination

ŠKODA AUTO may terminate your access to the Skill at any time and without notice if you fail to comply with any of terms herein. ŠKODA AUTO may also terminate your access to the Skill if the Skill is no longer available.

9. Responsibility, liability

ŠKODA AUTO accepts no responsibility and liability for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of using the Skill, including as a result of us and/or our partners providing inaccurate, untimely, incomplete or erroneous information. ŠKODA AUTO shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control.

10. Beta testing

This Skill is part of a pilot project (beta testing), therefore it is possible that the Skill may not work correctly, or work at all. By using the Skill, you understand and accept these risks. ŠKODA AUTO is not responsible and/or liable for any technical errors or failure of Alexa or an Alexa-enabled device to work as expected.

11. Disclaimer