I would like to order a new ŠKODA. How long should my order take to be built and delivered?
If we are building your new car to order, then the exact lead time will vary depending on what model and specification you have ordered, as well as any optional extras you have chosen. We publish regular updates to our retailer network so they can give you the best possible indication when you place your order and keep you up to date with progress of the build and deliver. If you are flexible with your specification, colour and optional extras then ask your retailer what stock is available – you could take delivery of a new ŠKODA sooner than you think.
Do we offer side airbags on Fabia?
Side, passenger and driver airbags are standard across the Fabia range. Curtain airbags are standard on Fabia Elegance and vRS.
Do you offer finance on used vehicles?
Yes this is available from ŠKODA finance. To find out more please contact your local retailer.
How do I arrange a test drive?
You can request a test drive by filling out your details on test drive request page http://www.skoda.co.uk/gbr/tools/bookatestdrive/Pages/default.aspx
or you can contact your local retailer directly who will be happy to arrange a test drive for you.
How do I find a used vehicle?
The used car locator can be found here and will enable you to search for the car of your choice either nationally or locally. Alternatively you can contact your local retailer who will be happy to provide information on the used car stock they currently have.
How do I find out which models are available on the motability scheme and also how to locate my nearest motability dealer?
A list of the models, prices and accredited Motability Dealers are available from motability directly. Click here to go to the Motability site.
How do I order a new vehicle?
We currently have no plans to sell cars online however we can offer the Car Configurator. This clever tool allows you to build the car from scratch. Once you have selected the specification and extras you require you can then print off the details and take them into your local retailer who will be happy to check availability of your configured vehicle and process the order. Contact your local retailer who will discuss your needs and advise you of availability.
How do I request a brochure?
To request a brochure click here and then select the model(s) you would like further information on.
I want to import a ŠKODA. Will my car still be covered by the ŠKODA warranty?
Vehicles purchased prior to 1st November 2001 will be provided with a 1-year manufacturer's warranty. Vehicles purchased and registered after this date will be provided with a 2-year, unlimited mileage manufacturer warranty, to which terms and conditions apply. Vehicles bought from a UK retailer will receive a 3rd year warranty with a 60,000 mile limit.
Where can I obtain details of maximum Towing Weights?
First click on the model of interest from the top navigation panel: Fabia, Roomster, Octavia, Yeti or Superb. Select the ‘performance’ tab from the lower navigation menu and you will be presented with a list of the engine variants. Once you have selected the engine of interest scroll down to view full technical specifications, these include both braked and unbraked towing weights.
Who do I contact for further information on a used vehicle advertised on the site?
Each used vehicle advertised on the website by a retailer will have their full contact details listed. Please contact the retailer indicated to discuss your requirements. Click here for the local retailer locator.
What is a DPF?
The Diesel Particulate Filter (DPF) is fitted to some Pump Duse and all Common Rail diesel engines and is the part of the exhaust system responsible for cleaning the engine exhaust gases before they enter the atmosphere. Click here for further information:
Pump Duse Engines
Common Rail Engines
If you are unsure whether your vehicle is fitted with a DPF, please contact your ŠKODA Retailer and quote your vehicle registration or chassis number and they will be pleased to assist you. Click here to find your local ŠKODA retailer.
Do ŠKODA recommend LPG conversions?
As we have not tested LPG conversions in our vehicles we are unable to recommend this conversion.
Does ŠKODA offer any roadside assistance?
All ŠKODAs supplied by ŠKODA UK and purchased from a member of the ŠKODA retailer network are provided with 3-year, unlimited mileage Roadside Assistance policy. This includes European cover and ŠKODA Assistance will even help you if you put the wrong fuel in your car, if you get a puncture or if you lock your keys in your car. For contact information and further details on the policy please refer to the ‘Breakdown Cover’ area in the Owners section.
How do I convert tyre pressure figures?
Tyre pressure figures are quoted in 3 ways: KpA, BAR and PSI. The most commonly used in the UK are BAR and PSI. To convert BAR to PSI multiply by 14.5 - e.g. 2.0BAR * 14.5 = 29PSI. To convert KpA to BAR divide by 100 - e.g. 200KpA / 100 = 2.0 BAR To convert KpA to PSI multiply by 0.145 - e.g. 200Kpa * 0.145 = 29PSI
I already have a finance agreement with ŠKODA, who should I contact with any questions?
Contact either your local retailer or ŠKODA Auto Financial Services directly on 0870 333 4449.
I live outside of the United Kingdom and purchased my car from my local retailer. Who do I contact with repair and maintenance queries?
We recommend you contact the ŠKODA importer in your country of residence. Please email info@ŠKODA-info.cz to request the contact details of the relevant importer. Please write your email in English or Czech if possible.
I need a new English Vehicle Owners Manual, where can I order one from?
A new vehicle handbook may be ordered through your local ŠKODA Retailer. Listed below are the part numbers for each model: Previous Generation Models Favorit S3256100220 Felicia (pre 98) S5356100320 Felicia S5356100620 Fabia S5456100420 Octavia S6356102120 New Generation Models Octavia S6456100820 Superb S7456100420 Roomster S8056100620 Fabia S5556100720 Yeti S9056100420
What is included under the ŠKODA warranty?
The warranty provides cover in the event of a material or manufacturing defect. Repairs required as a result of wear and tear or incorrect or inadequate servicing is not covered. To find out more information on the ŠKODA warranty click here. or contact your local retailer.
Where can I find accessories for my ŠKODA?
For more detailed information on accessories or to discuss fitting please contact your local retailer.
Where can I find parts for my ŠKODA?
Your local retailer has access to the full parts listings and will be able to source a required part for you.
Can I go to a non ŠKODA retailer for servicing?
You are of course free to choose where you have your vehicle serviced. However, we would always recommend that a ŠKODA Retailer is used as they receive full training in the servicing of ŠKODA vehicles and are kept up-to-date with technical information. Having a service completed at a non-franchised retailer will not in itself invalidate the warranty. However, should any difficulty arise that is deemed to be as a direct result of incorrect/incomplete servicing, any remedial work required would not be covered under your new vehicle warranty.
Can ŠKODA supply me with a courtesy vehicle while my car is being serviced?
Can ŠKODA supply me with a courtesy vehicle while my car is being serviced? All ŠKODA retailers operate courtesy cars, however, they are subject to availability and prior appointment. To find out about availability, contact your local retailer.
How frequently should I get my car serviced?
The service requirements will vary depending upon the model and engine:
Fabia and Roomster models require a lubrication service at 10,000 miles and an inspection at 20,000 miles or 12 months whichever is sooner.
All new Octavia, Yeti and Superb models can operate on either a fixed or a variable servicing regime. On variable servicing, intervals are determined by driving styles and conditions of use. The on-board computer will indicate when a service is required which could be up to approx. 20,000 miles for petrol engines, 30,000 miles for 4 cylinder diesel and 24,000 miles for V6 diesel.
Further information may be found in the Service Schedule contained within the vehicle document wallet or by contacting your local retailer. All franchised retailers can fulfil your warranty and servicing requirements. To find your local retailer please click here.
I am interested in a career with ŠKODA, how do I go about it?
ŠKODA, as part of the Volkswagen Group, has a number of career opportunities throughout the company. We have been listed 3 times in the Sunday Times Best 100 Employers. For further information please see the careers page. Or alternatively please send any speculative applications to hrbooking@vwg.co.uk
I am interested in working in a ŠKODA retailer, how do I apply for a job?
Our retailer network are independent franchises, therefore any applications must be made directly to your local retailer.
Where can I find more information about ŠKODA?
A range of information including the brands history and the list of awards can be found under the Why ŠKODA? section of the web. Or alternatively you can visit the factory website at http://www.skoda-auto.com where there are links for the annual report and press releases along with an FAQ section.
Where can I order ŠKODA merchandise?
Your local retailer will be pleased to assist with any purchase you wish to make.
Who should I contact with any feedback/comments on the ŠKODA website?
We would be most pleased to hear of any comments that you may have on the site. We constantly strive to make the site as user-friendly and as useful as we possibly can and, as always, we are open to suggestions. We can be contacted by e-mailing marketing@skoda.co.uk. We would please ask you to only detail website feedback. For any Customer Service issues please click on the Contact Us tab for a range of options, including the option to e-mail ŠKODA.
Importing or exporting a ŠKODA
If you are importing or exporting your ŠKODA vehicles, please download the Type Approval form. You can also use this form for evidence purposes if EU member state authorities require data letters.